Refund Policy

We stand behind every lot we ship. If something is wrong with your order we will make it right with a replacement or store credit. Please read section 5 before ordering: our payment provider settles each order at the time of purchase and cannot return funds to your original payment method, so our remedies are replacement and credit rather than a money-back refund.

1. Damaged or defective on arrival

If your order arrives damaged, or a vial is compromised, contact us within 48 hours of delivery with your order number and photographs. We will ship a replacement at our cost. Where the item is no longer available we will issue store credit for the full value of the affected items.

2. Lost, stolen or damaged in transit

Every order carries shipment protection. If your package is lost, stolen or damaged before it reaches you, we reship it at our cost. You do not need to have purchased anything extra for this to apply.

3. Unopened products

Unopened products in their original sealed packaging may be returned within 14 days of delivery, with all seals intact. On receipt and inspection we issue store credit for the value of the returned items. Return shipping is the buyer's responsibility unless the return is the result of our error.

4. Opened products

Because these are research reference materials held to strict chain-of-custody and storage requirements, we cannot accept returns of opened products. Material that has left our documented cold chain cannot re-enter it.

5. How payment and remedies work

Payment is completed on our payment provider's secure page, where your payment is settled at the time of purchase. That provider does not support returning funds to your original payment method, which is why the remedies above are replacement and store credit. We will always tell you which one applies before we act on it.

Store credit does not expire, applies to any item in the catalog, and can be used across multiple orders until it is used up.

6. Cancellations

Contact us as soon as possible if you need to cancel. If the order has not yet been picked and packed we will cancel it and issue store credit for the full amount. Once an order has shipped it falls under the sections above.

7. How to reach us

To start a return, report a problem or ask which remedy applies, email support@perevita.com with your order number. We answer Monday to Friday, 9AM to 5PM ET.